KFCKU Account Deletion Policy

1. Accessing the Delete Account Option

   • Users can delete their account directly from the KFCKU app.

   • Go to Edit Profile, tap the three-dot menu at the top right corner, and select Delete Account.

2. Data Status After Deletion

   • Account data such as:

     • Name

     • Phone number

     • Email address

     • Date of birth

     • Transaction and usage history

   • Will not be permanently deleted from the system, but will be deactivated and excluded from all KFC-related activities, including transactions, promotions, and communications.

3. Consequences of Deletion

   • After the account is deactivated:

     • Users will no longer be able to log in to the app using the deleted account.

     • Loyalty points, vouchers, and order history will be inaccessible and considered void.

4. Reactivating a Deleted Account

   • If a user wants to reactivate a previously deleted account:

     • They must contact KFC Indonesia Customer Service.

     • The reactivation process will follow a verification and approval procedure according to KFC’s policy.

5. Deletion Requirements

   • Users must be logged in to the account they wish to delete.

   • No ongoing transactions or refund processes should be associated with the account.

6. Additional Verification

   • In certain cases, the system may require additional verification, such as an OTP sent to the registered phone number, before completing the deletion.

7. Request Deletion via Customer Service

   • If the user encounters issues deleting their account via the app, a request can be sent to:

     • Email: info@kfcindonesia.com

     • Subject: Request to Delete KFCKU App Account

     • Email Content:

       • Full name

       • Registered phone number

       • Email address

       • Reason for account deletion