Last Updated: 22 February 2025

TERMS AND CONDITIONS OF KFC TABLE SERVICE (SCAN QR ON TABLE)

• This service is available at selected outlets to provide convenience for customers to place food orders by scanning a QR Code available on the table.

• Customers can check the availability of this service at nearby outlets through the Online Service.

• KFC INDONESIA reserves the right to modify, suspend, or limit this service at specific outlets without prior notice, in accordance with operational policies and facility availability.

1. Ordering via QR Code:

   • Customers can scan the QR code available on the table to access the KFC menu and place an order directly through the Online Service.

   • Orders can only be made after scanning the QR code and accessing the menu page via the app or website.

2. Ordering Process:

   • Customers can select menu items and add them to their shopping cart. Once all items have been selected, customers must complete the payment process to place the order.

   • Orders must be placed at least 30 minutes prior to the desired time, subject to outlet policy.

3. Payment:

   • Payments must be made online after selecting the menu.

   • Accepted payment methods can be found at https://kfcku.co.id/id-id/term-and-conditions.

4. Order Confirmation:

   • Orders will be confirmed by the Outlet once payment is successfully completed.

   • Once the order is confirmed, it cannot be changed or canceled unless approved by KFC INDONESIA.

5. Delivery to Table:

   • Once the order is processed, it will be delivered directly to the customer’s table by KFC INDONESIA staff.

   • Customers do not need to queue at the cashier; the order will be delivered directly to the table as registered in the system.

6. Delays in Receiving Orders:

   • The order delivery time may vary depending on operational conditions and the number of other orders at the outlet.

   • KFC INDONESIA is not responsible for delays caused by busy outlets or other factors beyond KFC INDONESIA’s control.

7. Order Errors:

   • If there is an error in the received order, customers may immediately file a complaint to the outlet staff for resolution.

   • Complaints must be submitted as soon as possible after the order is received for further follow-up.

8. Order Pickup by a Third Party:

   • If the order is picked up by a third party on behalf of the customer, they must present proof of order and any additional documents requested by KFC for verification.

   • KFC is not responsible for errors or losses due to unauthorized parties picking up the order if the order proof has been misused.

9. Assistance:

   • For assistance regarding this service, users can access the help page at https://kfcku.link/id/faq

10. Further Information:

    • If users wish to ask questions or submit complaints, please contact KFC Indonesia Customer Service at:

    PT Fast Food Indonesia Tbk

    Address: Jl. MT Haryono Kav 7 Jakarta Selatan 12810, Indonesia

    • Operating hours:

      • Weekday: 08.00 - 20.00

      • Weekend: 10.00 - 19.00

    Telephone: 14022

    E-mail: info@kfcindonesia.com