Last Update : 30 July 2026

TERMS & CONDITIONS FOR REFUND DUE TO TRANSACTION CANCELLATION

These Refund Terms & Conditions form an integral part of the KFC/KFCKU General Terms & Conditions of Service ("General Terms"). All provisions in these Master Terms and Conditions remain valid and binding unless specifically stipulated in these refund provisions.

1. Refund requests apply to transactions that fail, cannot be processed, or are cancelled by the customer before the order is processed, if payment has been successfully received by KFC.

2. Customers may submit a refund request through:

   1. KFCKU

   2. KFC Contact Center: 14022 or info@kfcindonesia.com

Refund requests must be submitted within 2 × 24 hours from the transaction time.

1. KFC reserves the right, at its sole discretion, to reject, cancel, or refuse to process any order without any obligation to provide a reason. If an order is cancelled by KFC after payment has been received, the customer may submit a refund request in accordance with Section 3.

2. Refunds will not be granted for errors caused by the customer, including but not limited to selecting the wrong menu item, providing inaccurate information, or any other customer negligence.

3. When submitting a refund request, customers must select the available refund method, which is Bank Transfer.

4. Customers are responsible for providing accurate bank account information. KFC shall not be responsible for any delay or failure in the refund process resulting from incorrect bank account details provided by the customer.

5. KFC may request additional information or supporting documents for verification purposes in accordance with applicable data protection requirements and prevailing laws and regulations.

REFUND VERIFICATION & APPROVAL

1. Refund requests will be verified within 2 × 24 hours after all required information and supporting documents have been received by KFC.

2. KFC reserves the right to reject any refund request if the submitted information is incomplete, invalid, or does not comply with KFC's refund policy.

REFUND SERVICE LEVEL AGREEMENT (SLA)

1. The refund Service Level Agreement (SLA) begins from the date the refund request has been approved.

2. Refunds will be made in Indonesian Rupiah (IDR) based on the original transaction amount.

3. Refund requests are submitted through the refund form available in the KFCKU App and are subject to verification by KFC.

   1. Refund SLA: Within 1 × 24 hour after the refund request has been approved.

      1. Terms :

         1. An administration fee of Rp1,500 will be deducted from the refund amount to cover interbank transfer charges.

         2. The minimum refundable amount after deduction of the administration fee is Rp10,000.

4. Manual Bank Transfer by KFC

   Customers must submit the refund request within 2 × 24 hours, and the refund will be processed by KFC after the required information has been validated.

   Refund SLA: Within 1 × 24 hour after approval.

   Terms: Applicable only to specific cases in accordance with KFC's internal policy.

ADDITIONAL TERMS

1. Any delay caused by banks or payment service providers is beyond KFC's control.

2. If a customer has not received the refund after the applicable SLA has passed, the customer may contact the KFC Contact Center for further assistance.

3. Refund status notifications will be provided through the KFCKU App.

4. KFC shall not be liable for any delay solely caused by third parties, if KFC has made reasonable efforts to facilitate the refund process.

5. KFC reserves the right to reject any refund request that does not comply with these Terms & Conditions or if there is any indication of misuse or abuse of the refund process.

6. KFC may update these Refund Terms & Conditions from time to time. Any updates will be announced through the KFCKU App and/or the official KFC Indonesia website.

7. By completing a transaction, customers acknowledge that they have read, understood, and agreed to these Refund Terms & Conditions.