Last Updated: 11 June 2026

TERMS AND CONDITIONS FOR THE PURCHASE OF KFC PRODUCTS

THROUGH LIVIN' FOOD

DEFINITIONS 

1. Livin’ App is a retail mobile banking application owned and operated by Bank Mandiri, accessible by Users via smartphone in accordance with Bank Mandiri’s terms and conditions.

2. Livin’ Food is a feature or channel within the Livin’ App that enables Users to purchase Products from partners collaborating with Bank Mandiri.

3. Bank Mandiri refers to PT Bank Mandiri (Persero) Tbk, domiciled in Jakarta.

4. KFC Indonesia refers to PT Fast Food Indonesia Tbk, a Product provider partner collaborating with Bank Mandiri.

5. KFCKU refers to KFC Indonesia’s official application, website, platform, and/or online services used from time to time for information provision, ordering, payments, promotions, customer service, and/or other KFC Indonesia services.

6. User refers to any Bank Mandiri customer who conducts a Transaction through Livin’ Food.

7. Transaction means the process of purchasing Products through Livin’ Food by the User.

8. Product means food, beverages, promotional packages, vouchers, and/or other KFC Indonesia products available for purchase through Livin’ Food.

9. Personal Data means data relating to a User who is identified or identifiable, either independently or in combination with other information, directly or indirectly through electronic or non-electronic systems.

SERVICE TERMS

1. KFC Indonesia provides Products that may be purchased through Livin’ Food, subject to Product availability, participating outlets, sales periods, and/or other applicable requirements from time to time.

2. By conducting a Transaction, Users acknowledge that they have read, understood, and agreed to these Terms and Conditions, KFC Indonesia’s Terms and Conditions available at https://kfcku.co.id/en-id/term-and-conditions, and KFC Indonesia’s Privacy Policy available at https://kfcku.co.id/id-id/privacy-policy.

3. Purchasing Products through Livin’ Food constitutes a legally binding contractual relationship between the User and KFC Indonesia. Bank Mandiri acts solely as the owner and/or operator of the Livin’ App, the provider of the Livin’ Food channel, and/or a payment processing facilitator in accordance with Bank Mandiri’s policies.

4. Where there is any inconsistency between these Terms and Conditions and KFC Indonesia’s terms and conditions, these Terms and Conditions shall prevail as the specific provisions governing Transactions conducted through Livin’ Food, provided they do not conflict with applicable laws and regulations. Bank Mandiri’s terms remain applicable to the use of the Livin’ App, account security, payment instructions, and payment processing through Bank Mandiri.

5. KFC Indonesia reserves the right to reject, limit, cancel, or refuse to process Transactions due to technical issues, Product unavailability, system disruptions, material pricing or information errors, suspected misuse, legal violations, breaches of these Terms and Conditions, or other legitimate reasons in accordance with KFC Indonesia’s policies and applicable laws.

USAGE RESTRICTIONS

By conducting a Transaction, the User agrees that:

1. The User may use Livin’ Food only for lawful and legitimate Product purchases in accordance with these Terms and Conditions.

2. The User is prohibited from copying, downloading, reproducing, displaying, selling, distributing, or using any information, Products, services, content, promotional codes, vouchers, or materials available on Livin’ Food for commercial purposes or purposes other than purchasing Products without prior written authorization.

3. The User is prohibited from accessing or using Livin’ Food, the Livin’ App, KFCKU, or KFC Indonesia systems in any manner that may weaken, damage, interfere with, manipulate, restrict, compromise, or impair system functionality, security, integrity, software, hardware, networks, data, or services.

4. Personal Data may be processed by Bank Mandiri and/or KFC Indonesia for service provision, transaction processing, order fulfillment, purchase confirmation, notifications, customer service, complaint handling, refunds, reconciliation, fraud prevention, transaction security, internal reporting, and compliance with legal obligations.

5. Personal Data processed may include, but is not limited to, the User’s name, phone number, email address, and other information necessary to execute Transactions.

6. KFC Indonesia may disclose Personal Data to affiliates, third-party service providers, payment gateways, merchants, financial institutions, professional advisers, government agencies, and/or other parties where necessary for legitimate purposes in accordance with KFC Indonesia’s Privacy Policy and applicable laws.

PURCHASE & PAYMENT

1. Users must ensure that all required information provided is correct, complete, accurate, and not misleading. Any losses resulting from user-input errors shall be the User’s responsibility to the extent caused by the User.

2. Before making a purchase, Users must read and understand all Product information, including Product name, description, variants, quantity, pricing, participating outlets, promotional periods, availability, usage requirements, and any other information displayed on Livin’ Food.

3. Users may make payments using the payment methods made available by Bank Mandiri through the Livin’ App. Such payment methods are subject to Bank Mandiri’s terms and conditions and/or those of the payment method issuer.

4. For direct debit transactions, Users must ensure that their account balance is sufficient and that the account remains active and capable of processing the Transaction.

5. Product availability may change at any time. If a Product is unavailable, technical issues arise, or another legitimate reason exists, KFC Indonesia may reject, cancel, or refuse to process an order and will notify the User through the Livin’ App, KFCKU, Customer Service, or other designated communication channels.

6. Transactions will only be processed after successful payment verification, and Users will receive purchase confirmation from KFC Indonesia through KFCKU.

7. Electronic documents, notifications, order confirmations, payment receipts, transaction histories, and system records issued by KFC Indonesia, Bank Mandiri, and/or related systems constitute valid electronic evidence to the extent permitted under applicable law.

PRICING & PROMOTIONS

1. Product prices displayed in Livin’ Food are determined by KFC Indonesia and shown in Indonesian Rupiah. Prices may change from time to time in accordance with KFC Indonesia’s policies and applicable laws.

2. Transaction fees may vary depending on Product type, quantity, payment method, taxes, service fees, delivery fees (if applicable), and other charges disclosed before payment confirmation.

3. KFC Indonesia and/or Bank Mandiri may offer promotions through Livin’ Food, KFCKU, official KFC Indonesia channels, the Livin’ App, or other platforms.

4. Promotions offered directly by KFC Indonesia outside Livin’ Food may not apply to Transactions made through Livin’ Food unless expressly stated otherwise.

5. Users must review promotional terms and conditions before participating. KFC Indonesia and/or Bank Mandiri may reject promotional use if eligibility requirements are not met, misuse is suspected, or the promotion has expired.

CANCELLATION, PRODUCT RETURNS, AND REFUNDS

1. A request to cancel a Transaction may only be made before the Transaction has been processed by Bank Mandiri.

2. Any cancellation or adjustment relating to payment transactions, including but not limited to payment authorization, account debits, re-crediting, duplicate payments, reversals, failed payments, or other payment-related issues occurring within the Livin’ App and/or Bank Mandiri’s payment systems, shall be subject to Bank Mandiri’s terms and conditions and handled through Bank Mandiri’s service channels.

3. KFC Indonesia shall be responsible for order cancellations, product returns, or refunds where such matters arise due to Product unavailability, KFC Indonesia’s inability to fulfill an order, material errors in Product information originating from KFC Indonesia, or other errors proven to be within KFC Indonesia’s reasonable control, subject to the following conditions

   1. Once a Transaction has been processed, the User may not cancel the Transaction except in specific circumstances approved by KFC Indonesia following verification.

   2. KFC Indonesia reserves the right to reject, cancel, or refuse to process an order due to technical issues, Product unavailability, system disruptions, suspected misuse, material pricing or information errors, voucher reactivation issues, or other legitimate reasons.

   3. Where payment has been received and KFC Indonesia cancels the order for legitimate reasons, the User may be entitled to a refund, replacement Product, voucher reactivation, or another appropriate resolution based on the Product type and KFC Indonesia’s policies.

   4. KFC Indonesia may request supporting documents and information, including transaction records, order numbers, payment proof, screenshots, destination account details, and other information required to verify cancellation, return, refund, or other resolution requests, subject to applicable data protection and legal requirements.

   5. Deadlines for refund requests, verification, and approval shall be governed by KFC Indonesia’s applicable terms and conditions.

USER REPRESENTATIONS AND ACKNOWLEDGEMENTS

1. The User represents and warrants that they possess the legal capacity, authority, and/or required consent to use the Livin’ App and conduct Transactions through Livin’ Food.

2. The User understands and agrees that Product information displayed on Livin’ Food originates from and/or is provided by KFC Indonesia. KFC Indonesia is responsible for the quality, availability, conformity, and fulfillment of Products to the extent that such Products are supplied, processed, and fulfilled by KFC Indonesia in accordance with the Product information, these Terms and Conditions, KFC Indonesia’s terms and conditions, and applicable laws. Bank Mandiri is responsible only for the functionality of the Livin’ App and payment processing within its control.

3. The User acknowledges that Product specifications displayed on Livin’ Food, including but not limited to colors, are illustrative in nature and may vary due to screen settings, display quality, lighting conditions, or other technical factors. Differences arising solely from the User’s device or display shall not constitute Product non-conformity. KFC Indonesia remains responsible for ensuring that Product type, quantity, quality, and fulfillment comply with the displayed Product information and applicable laws.

4. The User hereby authorizes Bank Mandiri to debit and/or credit the User’s payment source for purposes including, but not limited to, payments, transaction corrections, refunds, cancellations, and other necessary transaction adjustments in accordance with Bank Mandiri’s policies.

5. The User understands and agrees that although Product provision and fulfillment under these Terms and Conditions are within KFC Indonesia’s authority, payment transaction provisions and use of the Livin’ App form part of Bank Mandiri’s terms and conditions. Accordingly, matters relating to transaction instructions, use of the Livin’ App, and Bank Mandiri’s privacy policies shall remain subject to Bank Mandiri’s banking product terms and the Livin’ App Terms and Conditions. Nothing in these Terms and Conditions shall limit or diminish any representations or warranties provided by the User under the Livin’ App Terms and Conditions.

INDEMNIFICATION, LIMITATION OF LIABILITY, AND FORCE MAJEURE

1. KFC Indonesia and/or Bank Mandiri shall not be liable for delays or failures in performing their respective obligations where such delays or failures result from events beyond their reasonable control, including but not limited to natural disasters, fire, war, riots, sabotage, epidemics, pandemics, system failures, power outages, telecommunications disruptions, network failures, third-party failures, government actions, or other force majeure events.

2. Bank Mandiri makes no representations or warranties regarding the quality, availability, suitability, fulfillment, presentation, or delivery of Products provided by KFC Indonesia.

3. KFC Indonesia and/or Bank Mandiri make no representations, guarantees, or warranties of any kind, including warranties of satisfactory quality, fitness for a particular purpose, accuracy, reliability, or freedom from malware, phishing emails, or other harmful elements in connection with the purchase of Products through Livin’ Food.

4. KFC Indonesia and/or Bank Mandiri shall not be liable for losses arising from the User’s errors, negligence, or violations, including incorrect Product selection, inaccurate information provided by the User, account misuse, payment method misuse, disclosure of OTPs, PINs, passwords, or other actions contrary to these Terms and Conditions.

5. The User agrees to indemnify and hold harmless KFC Indonesia and/or Bank Mandiri against claims, demands, losses, expenses, and liabilities arising from breaches of these Terms and Conditions, misuse of services, User negligence or misconduct, or use of services by third parties who obtained access due to the User’s negligence, to the extent permitted by applicable law.

6. If the User experiences issues relating to a Product, Bank Mandiri may, on a best-efforts basis, facilitate communication between the User and KFC Indonesia to seek a resolution. However, the resolution of Product-related disputes remains solely between the User and KFC Indonesia, and Bank Mandiri shall have no obligation in relation to disputes arising between them, including legal actions pursued by either party.

INFORMATION DISCLOSURE AND COMPLAINT HANDLING

1. KFC Indonesia reserves the right to amend, modify, or update its Terms and Conditions available at https://kfcku.co.id/en-id/term-and-conditions from time to time. Any changes, modifications, or updates will be made available and accessible to Users through KFCKU.

2. Users are responsible for reviewing these Terms and Conditions periodically. By accessing the service and/or conducting Transactions after any changes become effective, Users are deemed to have read, understood, and accepted such changes.

3. Users may submit inquiries and/or complaints through the following channels:

   1. Payment Transactions and Use of the Livin’ App Mandiri Call: 14000

   2. Product Issues, Orders, Returns, Refunds, or KFC Indonesia Services KFC Indonesia Customer Service: 14022 Email: info@kfcindonesia.com